Frequently Asked Questions - FAQ'S

• How does the bidding work?  The auction runs for one week. (Saturday to Saturday @1200 noon)  A new vehicle(s) is put up for auction every Saturday afternoon following the close of the last weeks auction.  Bids may be placed anytime during the week.  All bids new bids are immediately posted of the vehicle so everyone can see what the current high bid is.  This allows everyone a chance to look over the vehicle before bidding closes.

• Can I bid over the Internet?   No, not at this time.

• How do I bid?  Bids must be placed through a CAN-AUTO Sales Agent in person, or by phone before the closing time of the auction.

• What do I need to Bid?  A valid Drivers license, be at least 18 years old, and have left a bidding deposit., signed a bidders contract.

• How much is the bidding deposit?  Generally $100.00 or 10% of your bid, to a maximum of $500.00.

• What happens if someone bids higher than me during the week?  You will be notified any time you have been out bid by your CAN-AUTO Sale Agent.  You will then have the opportunity to bid higher if you decide to.

• What about Liens on the vehicle?  All vehicle are sold free of any liens.
  

• Can the auction vehicle be taken for a test drive?  Yes, assuming that there are no safety issues that would prevent a test drive. You will need a valid drivers license, and ideally over 25 year of age. (insurance requirements)

• I'm under 25 yr old, can I still test drive the vehicle?  We look at this issue on a case by case basis.  Generally it is possible by being accompanied by a CAN-AUTO Sales Agent.

• Can my mechanic look at the vehicle?  Generally arrangements can be made to have the vehicle looked at by your mechanic.  You just have to arrange it with you CAN-AUTO Sales Agent.  NOTE: It is not possible to due this on the final

• Can I get a 10 day trip permit so I can move the vehicle?  If the vehicle ownership is marked "fit" then yes. You will need valid insurance, and there is a $15.00 charge for the trip permit from the Ministry of Transportation.  You will also need license plates to put the trip permit on. If you don't have license plates, new ones costs $20.00.

• How does the auction end?  The auction ends at 12:00 noon on the Saturday posted.  If  at the 12:00 noon closing there is no other bidder to challenge your current high bid, then congratulations, you are the winner of the auction. If there is more then one bidder at the 12:00 noon closing, then bidding is finished by live auction.

• I can't be at the Saturday 12:00 noon closing, what do I do?  If you have already signed up to bid, you can bid live by phone.  We will try to reach you by phone 2 times before the bidding closes.

•  Can I place a hidden bid?  Yes, you can place a maximum bid you will go to.  As others bid, your CAN-AUTO Sales Agent will increase your bid by an amount that you have approved.  If your hidden bid is out bid, then your CAN-AUTO Sales Agent will inform you.  At that point can either stop bidding, or raise you bid again.

• Do I get my bid deposit back if I do not win the bidding, or stop bidding?  Yes.

• You say that bidding deposits put on a credit card are not charged,  but only pre-authorized, what's does that mean?  By only pre-authorizing your credit card,  no monies are charged to your credit card.  CAN-AUTO  must manually input a pre-authorization code provided by you credit card to finalize the deposit.  This is only done if you are the winning bidder.  If you don't win the bid, then you credit card is never charged.  We do this because so bidding deposits are not going in and out of our account.

• Why does it say the the vehicle is unreserved, but the opening bid is $1500.00 or some other amount?  The opening bid is the lowest bid a consignor or CAN-AUTO is willing to accept.  As soon as one bid is placed over the opening bid, the vehicle will be sold unreserved, even if that is the only bid.

• What is the lowest amount I can increase my bid by?  The minimum increase for a bid is $25.00.

• Can you show me an example what the final total would be with all fees and taxes?